Hi Doorman Team,
Thank you to Brett for resolving all previous issues that I was experiencing as a result of a service call to my house some weeks ago.
Brett – you have ably demonstrated what superior customer service is all about and how vital it is to our local economy!
- By listening to my issue
- Having an open mind
- Desire to sort the issue
- Visiting job site within minutes of our discussion
- Actually addressing and carrying out the repair that I had requested in the first place
- By ensuring that the customer was indeed happy with the service
My initial visit to the Doorman was as a result of a business referral. I will ensure now that the referee has complete confidence in future referrals.
I will also refer business your way. A sincere thank you for your efforts!!
When I build my observatory with an unspecified roll-off- roof design, I was not sure who could deliver such a project. Brett from the Doorman was recommended to me. He was very approachable and listen to my concerns and requirements for the project. I simply provided him with the dimension of the roof and that the roof has to be made out of 2 pieces that will part when turned on. Brett worked well with my builder and arrived with all the made up structure as scheduled. This was crucial in keeping the cost down.
Such a roof design cannot be built by anyone that has no sound knowledge of this type of observatory design. He not only deliver the project on time and within budget, Brett also went above and beyond his job description. He continued providing excellent support and also providing further upgrade to improve function.
Due to his excellent work ethics, I have no hesitation in recommending Brett from the Doorman to take on any challenging work that involve but not limited to motorized doors or roof with automatic remote controls.
August 6, 2014
Project Price: $10,000-$49,999
I would like to commend you on your excellent customer service. Recently I had a problem with a roller door and, while in Orange, on another job your serviceman Randy visited me at the end of his working day to make the necessary repairs. If this young man (and his offsider’s) attitude and commitment to doing a good job are anything to go by – your business is being well represented in the community.
Thank you for your prompt and courteous attention to my request for assistance
We have proudly supported The Door Man, Bathurst for 5 years. They are very professional, consistent and able to meet all our needs. They have a huge range of doors from basic to high end with a fast turn around. Their staff are well trained and equipped to carry out the job which makes all the difference and we can trust that the job is 100%. We recommend The Door Man to anyone looking for a B&D door or similar to suit your needs. They also have fantastic after sales service which makes them a great supplier, you’d have to agree.They have expert advice too.
Keep it up guys, Lynch Building Group
02 Dec 2014
Lynch Building Group
Simon and I wanted to email and let you know how thrilled we are with the product your team installed on Friday at our home in Green Lane, Orange. The service and professionalism we have experienced when dealing with “The Door Man” has been exceptional and we particularly appreciate the efforts you went to with making arrangements for the roller door to be installed given the less than favourable weather conditions on Friday (apparently the boys even drove back to Bathurst to collect a part that was sent incorrectly).
Thank you again for your assistance. We won’t hesitate to recommend your company to friends etc in the future.
18th July 2015
Nicola & Simon McNamara